Medical and Dental Payments

Yes. With patient consent you can securely store a card on file to charge the patient responsibility left after insurance, which is often unknown at the time of service. The card is tokenized and PCI compliant, so your office is not holding raw numbers on paper. When the EOB comes back and the balance is set, you charge the agreed amount and email a receipt. This cuts down on statements you mail and balances that age past 60 or 90 days.

You can set up scheduled recurring charges on a stored card so a patient pays a large balance over time, for example 240 a month for six months on a 1,440 dollar treatment plan. The system runs each charge automatically on the agreed date and emails a receipt, so your front desk is not re-running cards manually. The patient signs an authorization up front. This makes larger dental or elective treatment affordable without sending the balance to a third-party lender.

Payment data is handled under PCI DSS with tokenization and encryption, so card numbers are never stored in plain form in your systems. ProTech keeps the payment side separate from clinical records, which supports your HIPAA obligations since cardholder data is isolated and access-controlled. You should still keep payment and PHI handling documented in your office policies. We will walk through how card on file, receipts, and recurring billing are stored so your compliance officer can sign off during setup.

Yes. Text-to-pay sends the patient a secure link to pay their balance from a phone, which lifts collection rates compared to mailed statements. After insurance settles, you text the patient-responsibility amount and they pay in a minute without calling the office. It runs on your account and posts to your batch, and you can pair it with card on file so a partial payment or plan starts the same day. No app for the patient to download.

Yes. The common flow is to store the card at check-in with consent, file the claim, and once the EOB sets the patient responsibility, charge that exact amount to the card on file. You are not guessing at the copay at the desk or chasing a statement two months later. The patient gets an emailed receipt for the final charge. This is the single biggest lever most practices have to cut aging receivables and reduce write-offs on small balances.

There is no long-term contract and no early termination fee, so the practice is not locked in. Most medical and dental offices are running in 1 to 3 business days with card on file, recurring plans, and text-to-pay configured. Hardware and virtual terminal are quoted up front with no hidden leases. When the front desk has a question mid-day, US-based support answers at (888) 255-0425. Our 5.0 Google rating reflects practices that switched and stayed.